Privacy Policy

At Ceylon Tranquil Trails, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or book through our website. By using our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information: Name, address, phone number (including WhatsApp), email address, and details from booking forms.
Booking Details: Package selections, time slots, number of passengers, and ride preferences.
Payment Information: Payments are processed securely via trusted third-party gateways. We do not store card details.
Device & Usage Data: IP address, browser, device information, and website usage (via cookies and tracking tech).

How We Use Your Information

To manage your boat ride bookings and special packages (BBQ, High Tea, etc.).
To contact you regarding bookings, provide support, and share important updates.
To enhance your experience and personalize our offerings.
To secure our service and prevent fraud or unauthorized access.
To comply with legal obligations where necessary.

Information Sharing

We do not sell or rent your information. We may share your data only under these circumstances:

Service Providers: With trusted partners handling bookings, support, and payments — strictly for service delivery.
Legal Compliance: If required by law, court orders, or legal processes.

Data Security

We use standard security measures to protect your information. However, no internet transmission is ever completely secure.

Cookies & Tracking

Our site uses cookies to enhance performance and personalize your experience. You can control cookie settings via your browser. Disabling cookies may affect site features.

Policy Updates

This Privacy Policy may be updated periodically. All changes will be posted here with a revised “Last Updated” date. Your continued use implies acceptance of updates.

Contact Us

If you have any questions or concerns, please reach out via our website or our official social media channels.

Ceylon Tranquil Trails
A beautiful memory, more than a ride.